Your store
deserves an agent
that sells.
Relay embeds a conversational AI into your Adobe Commerce, Shopify, WooCommerce, BigCommerce, Shopware, or OpenCart store. It searches products, handles variants, and closes sales — over chat, WhatsApp, or a live phone call — while you sleep.
Relay
Your AI Shopping Assistant
Trail Pro
$59.99
Storm Shield
$78.99
Peak Layer
$97.99
Order placed
$78.99 · Storm Shield
Cart recovered
+$142 this hour
How it works
From question to order, in one conversation.
Customer messages you
A shopper asks a question on your storefront — no app to download, no queue to wait in.
Relay
AI Agent
AI checks your catalog
Relay searches live inventory and variants — the same data your storefront already shows.
Relay
AI Agent
Order placed
Relay adds it to cart and checks the shopper out — while you're asleep.
Relay
AI Agent
Order placed
$78.99 · Storm Shield
3×
higher conversion vs. live chat
24/7
always-on coverage
<200ms
average response time
7
platforms supported
Platforms
Built for the platforms you run
Deep native integrations — not shallow webhooks. Relay speaks each platform's API natively so product data, variants, and inventory are always accurate.
Adobe Commerce
EnterpriseFull support for Adobe Commerce (Magento 2) including configurable products, layered navigation, and B2B catalogs.
Magento 2
Open SourceSelf-hosted Magento 2 open source — same deep integration, full variant support, REST API powered.
Shopify
& PlusNative Shopify Admin API integration. Works with Shopify and Shopify Plus stores, all product types supported.
WooCommerce
WordPressWooCommerce REST API — simple, variable, and grouped products, with full attribute and variation support.
BigCommerce
& EnterpriseBigCommerce v3 catalog API — full variant support, multi-storefront, B2B edition and headless commerce ready.
Shopware 6
Open SourceShopware 6 Admin API with OAuth 2.0 client credentials — products, variants, orders, and real-time webhooks.
OpenCart
3.x / 4.xOpenCart REST API integration — product search, order lookup, and cart actions via the built-in API system.
Custom Ecommerce Build
BespokeRunning a custom-built storefront or a headless setup? We integrate Relay directly against your own API — no off-the-shelf platform required.
Features
Everything your store needs
One platform. One widget. Every capability your shoppers expect from a world-class buying experience.
AI Shopping Assistant
A conversational agent that understands your catalog, answers product questions, and guides shoppers from discovery to checkout.
Add to Cart & Checkout
Customers select variants, add items, and initiate checkout — all inside the chat widget, without leaving the page.
Instant Product Search
Semantic search across your entire catalog powered by Typesense. Results in milliseconds, not seconds.
Works on Any Platform
Adobe Commerce, Shopify, WooCommerce, BigCommerce, Shopware, OpenCart — one widget, seven platforms, no code required.
Proactive Campaigns
Trigger personalised messages on cart abandonment, product views, or custom events to recover lost revenue.
Agent Analytics
See what customers ask, which products convert, and where conversations drop off — all in one dashboard.
Every channel, one conversation.
Relay follows your customer wherever they message or call you — the same agent, memory, and tools on every channel.
How it works
Live in under five minutes
Connect your store
Connect Adobe Commerce, Shopify, WooCommerce, BigCommerce, Shopware, or OpenCart. Relay syncs your catalog automatically.
Configure your agent
Set your brand tone, enable tools, write FAQ answers, and customise the widget to match your storefront.
Embed one script tag
Copy a single <script> snippet into your theme. The widget is live in under five minutes.
Watch it sell
Your AI agent handles product queries, variant selection, and checkout — around the clock, on every page.
Meet your AI team.
One agent, three jobs — grouped here by what it actually does for your store.
Shopping Assistant
Guides shoppers from browsing to checkout, right inside the chat widget.
- Searches your catalog and recommends products
- Answers variant/size/availability questions
- Adds items to cart and starts checkout
- Applies coupons the shopper is eligible for
Pricing
Simple, honest pricing
No setup fees. No per-seat charges. Cancel anytime.
Starter
7-day free trial. No credit card required to start.
- 500 messages / month (hard cap)
- AI powered by GPT-4o-mini
- Product search & add to cart
- FAQ responder
- Knowledge base (documents & URLs)
- Analytics dashboard
- Escalation inbox
- 1 platform connector
- Community support
Pro
For growing stores ready to scale AI-powered support.
- 10,000 messages / month
- AI powered by GPT-4o-mini
- Full analytics dashboard
- White-label widget (no badge)
- Escalation inbox & live handoff
- Multi-language support
- Up to 3 platform connectors
- Priority email support
Enterprise
50k messages included. $0.005/msg beyond that. GPT-4o.
- 50,000 messages/month included
- $0.005 per message overage
- AI powered by GPT-4o (best model)
- Voice AI (phone calls)
- Unlimited store connections
- Human approval workflows
- White-label & custom persona
- Dedicated account manager
- 99.9% uptime SLA
Custom
Built around your volume, infrastructure, and SLA requirements.
Compare plans.
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Monthly conversations | 500 | 10,000 | 50,000 |
| Knowledge base (documents & URLs) | |||
| Analytics dashboard | |||
| Escalation inbox | |||
| Multi-language support | — | ||
| White-label branding | — | ||
| Approval workflow | — | — | |
| Platform connectors | 1 | 3 | 10 |
| AI model | GPT-4o mini | GPT-4o mini | GPT-4o |
“Setup took less than ten minutes and it started answering product questions the same day.”
Sarah T.
Ecommerce Manager
“Cart abandonment follow-ups alone paid for the subscription in the first month.”
Marcus L.
Store Owner
“Our support team stopped fielding 'where's my order' messages almost entirely.”
Priya K.
Operations Lead
Built to be trusted with your data.
AES-256 Encryption
Data encrypted at rest, everywhere it's stored.
JWT Token Rotation
Short-lived access tokens, rotated automatically.
Role-Based Access Control
Merchant, admin, and superadmin roles, enforced server-side.
PII Redaction
Emails, phone numbers, and card numbers redacted before they're stored.
Config Versioning & Rollback
Every agent config change is saved — roll back any time.
Frequently asked questions.
Ready to add AI to your store?
Join merchants already using Relay to automate product discovery and boost conversion rates.
Get started for freeContact
Talk to us
Questions about pricing, a custom integration, or an enterprise rollout? Send us a note — a real person on the Relay team will get back to you.